SHIPPING & RETURNS POLICY (FOR APPARELS ONLY)

RETURN POLICY

Please read carefully

ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. Products may vary slightly from images provided in their respective pages. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (Sizing charts are available on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)

Once you have clicked on the “Place Order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email at support@ikenna.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 7 days! Our team will look into the order, so kindly submit a detailed description of the problem and add quality photos where we can see the issue to our contact form or directly to our email, support@ikenna.com

We will review replacement/return requests only:

(a) If a product is damaged

(b) If there is a major printing error

SHIPPING POLICY

Estimated shipping delivery times:

USA: 1 – 3 weeks

Europe: 1 – 3 weeks

World: 2  – 4 weeks

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

The IKENNA apparel shop operates with a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. We recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds or resends due to carrier errors.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know! Get in touch with us at support@ikenna.com noting your order number and we’ll see what can be done.

First check your shipping confirmation and check that you had entered the correct address at checkout. 

If the address was incorrect, then the package will be sent back to the return address and we’ll contact you for an updated address when we receive the returned package. Do note that additional shipping charges will apply for the package to be resent regardless of the region it is shipped to. If we don’t receive the package, then you’ll have to submit a new order to replace the original at your own cost.